Terms & Conditions
These terms and conditions set out the basis on which
you can visit and use our website and apply to all transactions on our
website. Please read them carefully.
By using this site you agree to be bound by the terms
and conditions set out below. If you do
not wish to be bound by these terms and conditions you must not use or access
our website. We may require you to
confirm your explicit acceptance of these terms when make any booking. If you fail to provide explicit acceptance you
will not be able to make a booking.
Welcome
This site is
owned by Festival Bus Limited (We). We are registered in
Your status
By placing an order through our site, you warrant that:
(a)
You are legally capable of entering into binding contracts;
and
(b)
You are at least 18 years old
[We will not be obliged to carry any child under 14 years of age unless that child is accompanied by a responsible person aged 18 or over.] [
How
the contract is formed between you and us
After making a booking, you
will receive an e-mail from us confirming acceptance of your booking (the Booking Confirmation).
The contract between us (Contract) will only
be formed when we send you the Booking Confirmation. Please note that it is your responsibility,
as the customer, to check the accuracy of your booking and travel dates.
Price and
payment
The price of any services
will be as quoted on our site from time to time.
Prices are liable to change
at any time, but changes will not affect bookings in respect of which we have
already sent you a Booking Confirmation.
Our site contains a number
of services and it is always possible that, despite our best efforts, some of
the services listed on our site may be incorrectly priced. We will normally verify prices as part of our
acceptance procedures so that, where a service's correct price is less than our
stated price, we will charge the lower amount.
If a service�s correct price is higher than the price stated on our
site, we will normally, at our discretion, either contact you for instructions
before sending you a Booking Confirmation, or reject your booking and notify
you of such rejection.
We are under no obligation
to provide the service to you at the incorrect (lower) price, even after we
have sent you a Booking Confirmation, if the pricing error is obvious and
unmistakeable and could have reasonably been recognised by you as a mispricing.
Payment for all services
must be by credit or debit card. We
accept payment with Visa, Mastercard, American Express and Discover.We will not
charge your credit or debit card until we issue your Booking Confirmation.
Our refunds
policy
If you cancel your booking,
you must notify us in writing immediately and the following cancellation policies
will apply:
o
If you cancel a booking up to 21 days prior to the departure
date you will receive no refund.
o
If you cancel a booking more than 21 days prior to the
departure date you will receive a refund of 70% of the price of your booking.
Where we have booked a third
party supplier on your behalf, any cancellation is subject to the terms of the third
party supplier and we will notify you of such charges on request or as soon as
reasonably practicable after you cancel your booking .
We will usually refund any
money received from you using the same method originally used by you to pay for
your purchase.
our right to cancel
We reserve the right to
alter any timetables or suspend, cancel or withdraw services, or terminate a
service once it has been commenced, without notice whether before or after we
have sent you a Booking Confirmation, and to substitute an alternative service.
If we cancel or withdraw a
service before it has commenced, otherwise than due to events beyond our
control, our liability will be at our option to:
a)
make suitable alternative arrangements to carry you to your
destination on another vehicle; or
b)
cancel the booking, and allow you to claim a refund of the
full amount of the fare.
If a service on which you
are travelling commences and is terminated before reaching your destination,
other than for a reason outside our control, our liability will be at our
option to:
a)
make suitable alternative arrangements to carry you to your
destination, such as another service, carrier, coach, train, private car, or
taxi, which you shall not unreasonably refuse; or
b)
provide a substitute vehicle, which may lack some or all of
the advertised facilities.
Save as set out
above, we will not be liable for any loss, damage, liability, or cost suffered
by you as a result of any cancellation or withdrawal of any service by us, or
any delay to any service, or termination of any service.
Festival/Concert/Event Cancellation
If you are travelling on
a service for which the primary reason for travel is a festival, concert or
event, we cannot take responsibility whatsoever as a result of any
change/omissions in the event or failure of the event to take place as advertised.
Our responsibility is to provide you with the travel for the journey to the
event.
Should the festival,
concert or event be cancelled by the promoter/artist/performers, the journey
you have booked will still be scheduled to proceed. If you decide not to travel
as a result of a cancelled event/altered performance, cancellation charges may
apply in accordance with Our Refunds Policy section. We will nevertheless look where possible to
keep any cancellation charges to a minimum.
Cancellation Due To Lack Of Demand
Very occasionally we are obliged to cancel a service due to
insufficient numbers and in the event of this happening we will offer you where
possible an alternative service or if we will refund all monies paid.
Our
liability
Our liability for losses
you suffer as a result of us breaking this Contract is strictly limited to the
purchase price of the Service you purchased.
This does not include or
limit in any way our liability for: (a) death or personal injury caused by our
negligence; (b) fraud or fraudulent misrepresentation; or (c) any matter for
which it would be illegal for us to exclude, or attempt to exclude, our
liability.
We are not responsible for
indirect or consequential losses which happen as a side effect of the main loss
or damage and which are not foreseeable by you and us, including but not
limited to:
(a) loss of income or
revenue;
(b) loss of business;
(c) loss of profits or
contracts;
(d) loss of anticipated
savings; loss of or corruption to data,
however arising and whether caused by tort
(including negligence), breach of contract or otherwise , even if foreseeable.
Third Party operators
All bookings with carriers
and other service providers are subject to their terms and conditions and
limitations of liability. Whilst we
cannot accept any responsibility for any loss as a result of such actions or as
a result of any act or omission of any such third parties, we will give
reasonable assistance in helping to resolve any reasonable dispute.
luggage
You are allowed to take
onto a service one suitcase or medium sized rucksack or holdall and one small
piece of hand luggage. It is your
responsibility to ensure that your luggage is correctly loaded and unloaded at
each destination. You are responsible
for your luggage and personal belongings.
We will not be responsible for any luggage or personal belongings left
behind on any journeys irrespective of the circumstances.
Your
Booking Confirmation
You
must take your Booking Confirmation with you when you travel on the service and
you must produce your Booking Confirmation for inspection when asked. If you do not take your Booking Confirmation
with you when you travel, or do not produce a Booking Confirmation when asked
then you may be not be allowed to travel.
Passport
It
is your responsibility to have a valid passport and all necessary visas
appropriate to your journey.
Departure
You
are responsible for making sure that you meet any service on which you are
travelling at the relevant boarding point and for getting off the service at
the right destination.
You
should arrive at the boarding point at least 15 minutes prior to the timetable
departure time.
We
may give your seat to another passenger if you arrive later than the scheduled
departure time, in which case you will be considered to have missed the
service. We shall not be liable to you
if you miss any service as a result of your late arrival, and shall not be
obliged to hold up any service to wait for you, or to provide a seat on any
other service, if you miss a service.
The
published running times of any service are only stated approximately and although
we will use reasonable endeavours to minimise any disruption to your journey,
we will not be liable if any service arrives or departs later than its published
times.
Safety
To
comply with law, you must wear the seatbelt provided at all times whilst
seated.
Breaks
If
a short halt is made on a service for toilets or refreshments, you must return
to the vehicle punctually within the time allowed for the halt as specified by
our representative or the driver at the time.
We shall not be obliged to hold up the coach to wait for you, and we
shall not be liable to you if you miss the coach because you return later. We will not reimburse any additional costs
you may incur as a result of you missing the coach
You
may not join or leave a service except at the starting, or finishing, point of
your journey, save for any mid journey refreshment break
Insurance
There is no travel insurance cover included in the price of any
service.
We strongly recommend that you take out comprehensive insurance cover for
cancellation, medical expenses, personal accident, personal baggage, money and
public liability before you travel. You may also wish to ensure that your
insurance covers all third-party claims, actions, damages and remedies that may
be brought against us in respect of your travel. If you elect not to take insurance you agree
to indemnify us for any costs that arise which would otherwise have been met
had you had taken out such insurance.
passenger
conduct
You
shall behave in a reasonable, sensible and lawful manner on the vehicle and use
mobile phones considerately with the comfort of other passengers in mind.
You
shall not:
o
bring any pets on any vehicle except for guide dogs provided
that you have notified us at the time of booking;
o
be abusive or threatening to any staff or any other person;
o
conduct yourself in a way which may endanger yourself, any
vehicle, or any person or property on board any vehicle;
o
obstruct any driver, crew, officer or staff in the
performance of their duties or fail to comply with their instructions;
o
behave in a manner which causes discomfort, inconvenience,
damage or injury to other persons;
o
obstruct or allow any of your luggage to obstruct any aisle
or emergency exit;
o
play any radios, cassette or cd players, personal stereos,
musical instruments or radio or electronic devices that are audible and
distracting to any other person without our prior consent;
o
consume or take any alcoholic drinks or drugs (other than
medicines) onto a vehicle;
o
consume or take any food onto the vehicle;
o
board any coach whilst under the influence or alcoholic
drink or drugs;
o
smoke;
o
board any coach whilst you are seriously ill or suffering
from any serious contagious illness.
If
you fail to comply with any of the behaviour rules above, or we have reason to
believe your conduct is likely to breach any of these behaviour rules, we shall
be entitled to restrain you, remove you from the vehicle, refuse you further
carriage, cancel your booking without refund, and take any other measures as we
consider necessary to prevent continuation of such conduct. If necessary we will also involve the Police
or relevant security service.
Whilst
we will use our reasonable efforts to control the behaviour of other passengers
on a coach or at a station, we will not be liable to you for any act or
omission of any other passenger on the vehicle.
Notices
All notices given by you to us must be given to Festival Bus
at 1,
Transfer
of rights and obligations
The contract between you
and us is binding on you and us and on our respective successors and
assigns.
You may not transfer,
assign, charge or otherwise dispose of a Contract including your Booking
Confirmation or right to travel, or any of your rights or obligations arising
under it, without our prior written consent.
Events outside
our control
We will not be liable or
responsible for any failure to perform, or delay in performance of, any of our
obligations under a Contract that is caused by events outside our reasonable
control (Force Majeure Event).
A Force Majeure Event
includes any act, event, non-happening, omission or accident beyond our
reasonable control and includes in particular (without limitation) the
following:
(a)
Strikes, lock-outs or other industrial action.
(b)
Civil commotion, riot, invasion, terrorist attack or threat
of terrorist attack, war (whether declared or not) or threat or preparation for
war.
(c)
Fire, explosion, storm, flood, earthquake, subsidence,
epidemic or other natural disaster.
(d)
Impossibility of the use of railways, shipping, aircraft,
motor transport or other means of public or private transport.
(e)
Impossibility of the use of public or private
telecommunications networks.
(f)
The acts, decrees, legislation, regulations or restrictions
of any government.
(g)
Adverse weather conditions.
(h)
A Force Majeure Event affecting any of our third party
suppliers.
Our performance under any
Contract is deemed to be suspended for the period that the Force Majeure Event
continues, and we will have an extension of time for performance for the
duration of that period. We will use our
reasonable endeavours to bring the Force Majeure Event to a close or to find a
solution by which our obligations under the Contract may be performed despite
the Force Majeure Event.
Data
Protection
Please refer to
our Privacy Policy for details of how we use your personal data.
Our
Website
All intellectual
property rights including copyright, database rights and trade marks are owned
by or licensed to us. You may access,
download or copy the contents of the site for your own private use, but not for
any commercial or public use. You may
not create a link to this site without our prior written consent, nor may you
restrict or inhibit the use or enjoyment of it by others.
Links
Where we provide
hypertext links to other sites or contacts, we do so for information purposes
only and such links do not constitute an endorsement or recommendation by us of
any products or services on such sites.
You use such links entirely at your own risk and we accept no responsibility
for the content or use of such websites or for information contained on such
sites (including any website through which you may have gained access to our
website). You may not link to this site
nor frame it without our written permission.
Waiver
If we fail, at any time
during the term of a Contract, to insist upon strict performance of any of your
obligations under the Contract or any of these terms and conditions, or if we
fail to exercise any of the rights or remedies to which we are entitled under
the Contract, this shall not constitute a waiver of such rights or remedies and
shall not relieve you from compliance with such obligations.
A waiver by us of any
default shall not constitute a waiver of any subsequent default.
No waiver by us of any of
these terms and conditions shall be effective unless it is expressly stated to
be a waiver and is communicated to you in writing.
Severability
If any of these terms and conditions or any provisions of a
Contract are determined by any competent authority to be invalid, unlawful or
unenforceable to any extent, such term, condition or provision will to that
extent be severed from the remaining terms, conditions and provisions which
will continue to be valid to the fullest extent permitted by law.
Entire
agreement
These terms and conditions
and any document expressly referred to in them represent the entire agreement
between us in relation to the subject matter of any Contract and supersede any
prior agreement, understanding or arrangement between us, whether oral or in
writing.
Our right to
vary these terms and conditions
You will be subject to the
terms and conditions in force at the time that you order services from us,
unless any change to these terms and conditions is required to be made by law
or governmental authority (in which case it will apply to bookings previously
placed by you), or if we notify you of the change to these terms and conditions
before we send you the Booking Confirmation (in which case we have the right to
assume that you have accepted the change to the terms and conditions, unless
you notify us to the contrary within seven days of receipt by you such
notice).
Law
and jurisdiction
These terms and
conditions and your use of this site are governed by the laws of
Contact Us
If you have any
concerns or complaints, please email us at hi@festivalbus.co.uk or call us on 0845-094-8491
PRIVACY POLICY
Please ensure that you enter only your own details and that these details are true, accurate and complete in all respects. If information relates to another individual you must obtain the consent of that individual.
You will notify us immediately of any changes to your personal details.
We, Festival Bus Limited, a company registered in England and Wales with company number 06349381, whose registered office is 1, Conduit Street, London, W1S 2XA. We treat all information as strictly confidential and we will collect and process your personal information:
- to process your booking
- to process your payment
- for statistical or survey purposes to improve this website and its services to you
- to administer our website
We do not trade or sell personal information to any third party.
We may on occasion use your personal information to send you details of special offers and new products and services. If you do not wish us to keep you informed of such offers, products and services then please call us on 0845-094-8491 or email us at hi@festivalbus.co.uk. You may request to have your name removed from our mailing list at any time.
We may disclose your personal information if such disclosure is required by a person or body having a legal right, duty or obligations to have access to such information, but only in pursuance of such legal right, duty or obligation.
We reserve the right to change our Privacy Policy at any time by posting any changes on our website. Any changes will take place on the date that they are posted onto the website. Your continued use of this website after any changes have been posted shall be deemed as your acceptance of the modified Privacy Policy.
If you use our website, then please be aware that the website may contain links to other sites that are outside our control and are not covered by this Privacy Policy. If you access such sites using the links provided, the operators of those sites may collect information from you that will be used by them in accordance with their privacy policy, if any, which may differ from this one.
This website uses cookies, small pieces of information that are stored by the browser on your computer�s hard drive, to help us provide you with a better site experience. None of your personal details are held in these cookies. If you are uncomfortable with our use of cookies you can disable them by changing the settings on your browser, but please note that if you disable them it may affect your ability to properly use this site.